Press Ganey Status

All Systems Operational

About This Site

Welcome to the Press Ganey Platform Status Center. We continually monitor the availability and performance of our products and are committed to providing you with transparent, specific, and timely information. Bookmark this page to view the current status of the services listed below.

If you are having problems with a Press Ganey platform and there are no active incidents posted here, please contact our client support team for questions or assistance at Phone: +1-855-871-5226 or Email: clientsupportdesk@pressganey.com.

Disclaimer: While we strive to provide the most up-to-date information, please be aware that there may be a delay between system events and their reflection on this status page.

Clinical Excellence Operational

NDNQI Operational

Nursing Excellence Operational

Quality Performer Operational

Consumer Experience Operational

Campaigns Operational

DataManager Operational

Directories Operational

Listings Operational

Reputation Operational

Review Publishing Operational

Transparency Operational

HX Platform Operational

HX Action Management for PX Operational

HX Foundations Operational

Patient Journey Operational

Member Experience Operational

Client Service Center Operational

Experience Explorer Operational

SPH Analytics Client Portal Operational

SPH Analytics Edge Perception Operational

SPH Analytics HRA Hub Operational

SPH Analytics Upload Tool Operational

HX Dashboards Operational

Patient Experience Operational

iRound Operational

NarrativeDx Operational

PGFusion Operational

PGFusion Dashboards Operational

PGFusion Query Tool Operational

Post-Discharge Calls Operational

User Access Management Operational

Safety & High Reliability Operational

High Reliability Platform Operational

Employee Experience Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 8, 2025

No incidents reported today.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

HX Foundations Client Hierarchies

Resolved - This incident has been resolved.
Nov 4, 15:09 UTC

Update - We are continuing to work on a fix for this issue.
Nov 4, 15:06 UTC

Identified - We have identified an issue affecting some client hierarchies within the our HX Foundations application where facilities may appear outside of their correct health system. This is a mapping-only issue and does not impact data integrity, access permissions, or reporting functionality.

Our technical team is actively working to correct the hierarchy mappings to ensure all facilities are accurately aligned with their respective health systems.
Nov 1, 14:10 UTC

Nov 3, 2025

iRound Performance Issue when entering Rounds

Resolved - We identified an issue affecting round entry between 2:30 p.m. and 2:45 p.m. EST, during which users may have been unable to progress through the round workflow. The incident has been resolved, and normal functionality has been restored.
Nov 3, 19:30 UTC

Nov 2, 2025

No incidents reported.

Nov 1, 2025

Oct 31, 2025

No incidents reported.

Oct 30, 2025

iRound release on October 30, 2025

Completed - The scheduled maintenance has been completed.
Oct 30, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 07:00 UTC

Scheduled - iRound's next product upgrade will take place on Thursday, October 30th, between 3 and 5am ET. During this scheduled downtime, users will not be able to access iRound to collect or view data. All HL7 ADT Messages will queue during this time and will process in the order received when iRound is back online.
Oct 27, 12:16 UTC

Oct 29, 2025

Transparency Performance Issue

Resolved - Transparency application performance has been restored to normal and all pending scheduled reports have been delivered.
Oct 29, 01:40 UTC

Update - The Transparency application has continued to perform normally. Scheduled reports have been delivered with the exception of the CPR reports, which are still currently on hold. Our technical team is continuing to work on a solution to allow these reports to be delivered.
Oct 28, 21:19 UTC

Monitoring - Our technical team has implemented some changes and we are seeing improved performance. We are continuing to monitor.
Oct 28, 16:58 UTC

Investigating - Users may be experiencing slow performance when accessing our Transparency comment approval application. Also, scheduled reports for Transparency, Reputation and Campaigns are on hold until performance is stabilized. Our technical teams are currently working with AWS Support to investigate the issue.
Oct 28, 15:50 UTC

Oct 28, 2025

Oct 27, 2025

Transparency Approval Interface Outage

Resolved - Our technical teams have resolved this issue. The Transparency interface is performing normally.
Oct 27, 18:38 UTC

Investigating - The BX Transparency approval interface is down. Our technical teams are currently working with AWS Support to investigate the issue. Clients using Transparency APIs or widgets to power their own sites are not impacted.
Oct 27, 18:28 UTC

Employee Experience Dashboard Errors

Resolved - We have confirmed this incident is resolved.
Oct 27, 13:33 UTC

Monitoring - A fix has been implemented and we are verifying that everything is working as expected.
Oct 27, 13:24 UTC

Identified - The issue has been identified and a fix is being implemented.
Oct 27, 12:42 UTC

Investigating - Our technical teams are investigating an issue with Employee Experience dashboards on our HX Platform. Users are seeing error messages when attempting to access reports. We will provide additional updates as more information is known.
Oct 27, 12:38 UTC

Oct 26, 2025

Monthly System Maintenance - iRound October 25th

Completed - The scheduled maintenance has been completed.
Oct 26, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 22:00 UTC

Scheduled - The next Press Ganey system maintenance will take place on Saturday, October 25, 2025 from approximately 6-10 pm ET.

During the scheduled downtime window, iRound will be unavailable to collect or view data. For clients sending HL7 messages, these messages will queue and begin processing once iRound is back online.
Oct 16, 20:50 UTC

Oct 25, 2025