Consumer Experience - DocSpot Listings and Reputation Issue

Incident Report for Press Ganey

Investigating

While performing routine checks, we observed that the Docspot harvesters are unable to pull in results from Docspot listings due to page blocking and access issues. As a result, Listings Accuracy is not reflecting correctly and Reputation review ingestion is not working for DocSpot reviews. Our Engineering team is working with the partner on a solution.
Posted Mar 11, 2026 - 15:46 UTC
This incident affects: Brand Experience (Listings, Reputation).