Update - We are continuing to monitor for any further issues.
Aug 17, 2026 - 20:44 UTC
Aug 17, 2026 - 20:44 UTC
Monitoring - Listings collection from DocSpot has been restored, and Listings Accuracy reporting is now functioning normally. We continue to investigate an issue affecting DocSpot review collection and ingestion, which is preventing Reputation reviews from being collected as expected. Our Engineering team is actively working with the partner to identify and resolve the remaining review-related issues.
Aug 17, 2026 - 20:44 UTC
Aug 17, 2026 - 20:44 UTC
Investigating - While performing routine checks, we observed that the Docspot harvesters are unable to pull in results from Docspot listings due to page blocking and access issues. As a result, Listings Accuracy is not reflecting correctly and Reputation review ingestion is not working for DocSpot reviews. Our Engineering team is working with the partner on a solution.
Mar 11, 2026 - 15:46 UTC
Mar 11, 2026 - 15:46 UTC
Update - We are continuing to monitor as Microsoft works towards a resolution for these items.
Aug 11, 2026 - 18:53 UTC
Aug 11, 2026 - 18:53 UTC
Identified - 1.13.26: Bing Places partners have reported widespread delays affecting both performance data reporting and profile publishing. Microsoft is actively working on a fix, and we are closely monitoring the situation. We'll provide updates as soon as normal operations resume. If you have any questions, please contact your advisor for assistance.
Additionally, as of 5.8.2025: Bing has informed us of an issue where they are stripping the UTM parameters from the URLs we are syndicating through our Listings product. The base URL is still syndicating successfully. This is impacting all clients with Listings that have manually added UTM links in DataManager or are using the feature to automatically append UTM parameters to URLs in DataManager. Bing is currently estimating 6-8 weeks for the feature to be restored.
Jun 03, 2026 - 14:00 UTC
Additionally, as of 5.8.2025: Bing has informed us of an issue where they are stripping the UTM parameters from the URLs we are syndicating through our Listings product. The base URL is still syndicating successfully. This is impacting all clients with Listings that have manually added UTM links in DataManager or are using the feature to automatically append UTM parameters to URLs in DataManager. Bing is currently estimating 6-8 weeks for the feature to be restored.
Jun 03, 2026 - 14:00 UTC
About This Site
Welcome to the Press Ganey Platform Status Center. We continually monitor the availability and performance of our products and are committed to providing you with transparent, specific, and timely information. Bookmark this page to view the current status of the services listed below.
If you are having problems with a Press Ganey platform and there are no active incidents posted here, please contact our client support team for questions or assistance at Phone: +1-855-871-5226 or Email: clientsupportdesk@pressganey.com.
Disclaimer: While we strive to provide the most up-to-date information, please be aware that there may be a delay between system events and their reflection on this status page.
Clinical Excellence
Operational
NDNQI
Operational
Nursing Excellence
Operational
Quality Performer
Operational
Brand Experience
Degraded Performance
Campaigns
Operational
DataManager
Operational
Directories
Operational
Listings
Operational
Reputation
Degraded Performance
Review Publishing
Operational
Transparency
Operational
HX Platform
Operational
HX Action Management for PX
Operational
HX Foundations
Operational
Patient Journey
Operational
Community Advisor
Operational
Member Experience
Operational
Client Service Center
Operational
SPH Analytics Upload Tool
Operational
HX Dashboards
Operational
Patient Experience
Operational
iRound
Operational
NarrativeDx
Operational
PGFusion
Operational
PGFusion Dashboards
Operational
PGFusion Query Tool
Operational
Post-Discharge Calls
Operational
User Access Management
Operational
PGFusion - Survey Utilities
Operational
PGFusion - Completed Surveys
Operational
PGFusion - NPS Dashboard
Operational
eSurvey Website
Operational
Safety & High Reliability
Operational
High Reliability Platform
Operational
Employee Experience
Operational
Employee Experience Dashboards
Operational
Action Planner
Operational
HL7 Interface
Operational
HL7 Interface
Operational
Crowdsourcing
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Thursday, November 12th at 8 pm EST Nov 13, 2026 01:00-03:00 UTC
Our HX Platform User Access Management system will be undergoing planned maintenance for routine security updates on Thursday, November 12th between 8 PM and 10 PM EST.
The maintenance is expected to cause minor disruption to the applications listed below that may include brief outages for up to 5 minutes.
iRound
PGFusion
Employee Experience Results Dashboards
Member Experience Dashboards
Brand Experience
Foundations
Action Management
Patient Journey
NDNQI
Posted on Oct 30, 2026 - 15:37 UTC
The maintenance is expected to cause minor disruption to the applications listed below that may include brief outages for up to 5 minutes.
iRound
PGFusion
Employee Experience Results Dashboards
Member Experience Dashboards
Brand Experience
Foundations
Action Management
Patient Journey
NDNQI
Posted on Oct 30, 2026 - 15:37 UTC
PGFusion Scheduled Maintenance December 3rd 8:00 PM ET Dec 4, 2026 01:00-03:00 UTC
Our Patient Experience (PGFusion) application will be undergoing scheduled maintenance from 8:00 pm - 10:00 pm ET on Thursday, December 3rd. There is no downtime expected, however users may experience intermittent connection issues if working in the PGFusion application during this time.
Posted on Oct 26, 2026 - 17:29 UTC
Posted on Oct 26, 2026 - 17:29 UTC
iRound Monthly System Maintenance - December 5th Dec 5, 2026 23:00 - Dec 6, 2026 03:00 UTC
The next Press Ganey system maintenance will take place on Saturday, December 5, 2026 from approximately 6-10 pm ET.
During the scheduled downtime window, iRound will be unavailable to collect or view data. For clients sending HL7 messages, these messages will queue and begin processing once iRound is back online.
Posted on Oct 26, 2026 - 13:36 UTC
During the scheduled downtime window, iRound will be unavailable to collect or view data. For clients sending HL7 messages, these messages will queue and begin processing once iRound is back online.
Posted on Oct 26, 2026 - 13:36 UTC