Consumer Experience - DocSpot Listings and Reputation Issue
Investigating - While performing routine checks, we observed that the Docspot harvesters are unable to pull in results from Docspot listings due to page blocking and access issues. As a result, Listings Accuracy is not reflecting correctly and Reputation review ingestion is not working for DocSpot reviews. Our Engineering team is working with the partner on a solution.
Mar 11, 2026 - 15:46 UTC
Update on Bing Places for our Consumer Experience Listings Application
Identified - Bing Places partners have reported widespread delays affecting both performance data reporting and profile publishing. Microsoft is actively working on a fix, and we are closely monitoring the situation. We’ll provide updates as soon as normal operations resume. If you have any questions, please contact your advisor for assistance.
Jan 13, 2026 - 16:32 UTC

About This Site

Welcome to the Press Ganey Platform Status Center. We continually monitor the availability and performance of our products and are committed to providing you with transparent, specific, and timely information. Bookmark this page to view the current status of the services listed below.

If you are having problems with a Press Ganey platform and there are no active incidents posted here, please contact our client support team for questions or assistance at Phone: +1-855-871-5226 or Email: clientsupportdesk@pressganey.com.

Disclaimer: While we strive to provide the most up-to-date information, please be aware that there may be a delay between system events and their reflection on this status page.

Clinical Excellence Operational
NDNQI Operational
Nursing Excellence Operational
Quality Performer Operational
Brand Experience Operational
Campaigns Operational
DataManager Operational
Directories Operational
Listings Operational
Reputation Operational
Review Publishing Operational
Transparency Operational
HX Platform Operational
HX Action Management for PX Operational
HX Foundations Operational
Patient Journey Operational
Member Experience Operational
Client Service Center Operational
Experience Explorer Operational
SPH Analytics Client Portal Operational
SPH Analytics Edge Perception Operational
SPH Analytics HRA Hub Operational
SPH Analytics Upload Tool Operational
HX Dashboards Operational
Patient Experience Operational
iRound Operational
NarrativeDx Operational
PGFusion Operational
PGFusion Dashboards Operational
PGFusion Query Tool Operational
Post-Discharge Calls Operational
User Access Management Operational
PGFusion - Survey Utilities Operational
PGFusion - Completed Surveys Operational
PGFusion - NPS Dashboard Operational
eSurvey Website Operational
Safety & High Reliability Operational
High Reliability Platform Operational
Employee Experience Operational
Employee Experience Operational
HL7 Interface Operational
HL7 Interface Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

iRound release on May 7, 2026 May 7, 2026 07:00-09:00 UTC

iRound's next product upgrade will take place on Thursday, May 7th, between 3 and 5am ET. During this scheduled downtime, users will not be able to access iRound to collect or view data. All HL7 ADT Messages will queue during this time and will process in the order received when iRound is back online.
Posted on Apr 22, 2026 - 15:31 UTC

iRound Monthly System Maintenance - May 30th May 30, 2026 22:00 - May 31, 2026 02:00 UTC

The next Press Ganey system maintenance will take place on Saturday, May 30, 2026 from approximately 6-10 pm ET.

During the scheduled downtime window, iRound will be unavailable to collect or view data. For clients sending HL7 messages, these messages will queue and begin processing once iRound is back online.
Posted on Apr 27, 2026 - 12:46 UTC
Apr 29, 2026

No incidents reported today.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026
iRound Monthly System Maintenance - April 25th
Completed - The scheduled maintenance has been completed.
Apr 26, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 22:00 UTC
Scheduled - The next Press Ganey system maintenance will take place on Saturday, April 25, 2026 from approximately 6-10 pm EDT.

During the scheduled downtime window, iRound will be unavailable to collect or view data. For clients sending HL7 messages, these messages will queue and begin processing once iRound is back online.
Mar 30, 18:55 UTC
Apr 25, 2026
Apr 24, 2026

No incidents reported.

Apr 23, 2026
Brand Experience - HealthGrades Provider Listings Update Pause
Resolved - This incident has been resolved. Our Engineering team was able to correct an issue that was causing delays with data delivery to HealthGrades. HealthGrades has confirmed they are receiving data again and are actively processing updates.
Apr 23, 20:06 UTC
Investigating - All HealthGrades updates for providers are currently paused. Provider data changes submitted to HealthGrades during this window will not be reflected on HealthGrades profiles until updates are able to resume. There is no impact to existing live provider listings. This data remains visible and unchanged. Our Engineering and Product teams are currently investigating the issue. Additional updates will be provided when more information is available.
Apr 21, 18:19 UTC
Apr 22, 2026

No incidents reported.

Apr 21, 2026
Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026
Patient Experience Online Survey Processing Delays
Resolved - This incident is resolved. SMS and email survey invitations are being delivered normally.
Apr 17, 17:58 UTC
Update - We are seeing online survey delivery and return volumes returning to normal over the last couple of days. Our IT teams are continuing to monitor for any further issues.
Apr 16, 14:03 UTC
Update - We are continuing to make progress on sending the backlog of online survey invitations caused by the delays over the weekend. Our IT teams are monitoring closely.
Apr 15, 13:53 UTC
Monitoring - We experienced delays that impacted the delivery of SMS and email survey invitations for Patient Experience surveys over the weekend on 4/11 and 4/12. As a result, the volume of survey returns and comments in our PGFusion reporting platforms may be lower than usual for those days. Our IT teams have implemented a fix and are currently monitoring survey processing. We expect there to be an increase in survey returns this week as the backlog of survey invitations continues to catch up.
Apr 14, 19:12 UTC
PGFusion Scheduled Maintenance April 16th 8:00 PM ET
Completed - The scheduled maintenance has been completed.
Apr 17, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 00:00 UTC
Scheduled - Our Patient Experience (PGFusion) application will be undergoing scheduled maintenance from 8:00 pm - 10:00 pm ET on Thursday, April 16th. There is no downtime expected, however users may experience intermittent connection issues if working in the PGFusion application during this time.
Mar 27, 20:01 UTC
Apr 16, 2026
Apr 15, 2026
Press Ganey HX Platform Outage
Resolved - This incident is confirmed to be resolved. Service has been restored for the HX Platform.
Apr 15, 20:30 UTC
Monitoring - The fix has been implemented and the HX Platform is available again. We are continuing to monitor to confirm the issue is resolved.
Apr 15, 19:33 UTC
Update - We are continuing to work on a fix for this issue.
Apr 15, 19:11 UTC
Update - We are continuing to work on a fix for this issue.
Apr 15, 18:38 UTC
Identified - The issue has been identified and our IT teams are working on implementing a fix.
Apr 15, 18:07 UTC
Investigating - We are currently experiencing an outage with our HX Platform. Users are currently unable to login to applications accessed through the performance.pressganey.com landing page. Our IT teams are currently investigating and working towards a resolution.
Apr 15, 17:43 UTC
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