Ongoing Bing Data Concerns
Identified - 1.13.26: Bing Places partners have reported widespread delays affecting both performance data reporting and profile publishing. Microsoft is actively working on a fix, and we are closely monitoring the situation. We'll provide updates as soon as normal operations resume. If you have any questions, please contact your advisor for assistance.

Additionally, as of 5.8.2025: Bing has informed us of an issue where they are stripping the UTM parameters from the URLs we are syndicating through our Listings product. The base URL is still syndicating successfully. This is impacting all clients with Listings that have manually added UTM links in DataManager or are using the feature to automatically append UTM parameters to URLs in DataManager. Bing is currently estimating 6-8 weeks for the feature to be restored.
Jun 03, 2026 - 14:00 UTC
Consumer Experience - DocSpot Listings and Reputation Issue
Investigating - While performing routine checks, we observed that the Docspot harvesters are unable to pull in results from Docspot listings due to page blocking and access issues. As a result, Listings Accuracy is not reflecting correctly and Reputation review ingestion is not working for DocSpot reviews. Our Engineering team is working with the partner on a solution.
Mar 11, 2026 - 15:46 UTC

About This Site

Welcome to the Press Ganey Platform Status Center. We continually monitor the availability and performance of our products and are committed to providing you with transparent, specific, and timely information. Bookmark this page to view the current status of the services listed below.

If you are having problems with a Press Ganey platform and there are no active incidents posted here, please contact our client support team for questions or assistance at Phone: +1-855-871-5226 or Email: clientsupportdesk@pressganey.com.

Disclaimer: While we strive to provide the most up-to-date information, please be aware that there may be a delay between system events and their reflection on this status page.

Clinical Excellence Operational
NDNQI Operational
Nursing Excellence Operational
Quality Performer Operational
Brand Experience Operational
Campaigns Operational
DataManager Operational
Directories Operational
Listings Operational
Reputation Operational
Review Publishing Operational
Transparency Operational
HX Platform Operational
HX Action Management for PX Operational
HX Foundations Operational
Patient Journey Operational
Community Advisor Operational
Member Experience Operational
Client Service Center Operational
Experience Explorer Operational
SPH Analytics Client Portal Operational
SPH Analytics Edge Perception Operational
SPH Analytics HRA Hub Operational
SPH Analytics Upload Tool Operational
HX Dashboards Operational
Patient Experience Operational
iRound Operational
NarrativeDx Operational
PGFusion Operational
PGFusion Dashboards Operational
PGFusion Query Tool Operational
Post-Discharge Calls Operational
User Access Management Operational
PGFusion - Survey Utilities Operational
PGFusion - Completed Surveys Operational
PGFusion - NPS Dashboard Operational
eSurvey Website Operational
Safety & High Reliability Operational
High Reliability Platform Operational
Employee Experience Operational
Employee Experience Operational
HL7 Interface Operational
HL7 Interface Operational
Crowdsourcing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

PGFusion Scheduled Maintenance August 20th 8:00 PM ET Aug 21, 2026 00:00-02:00 UTC

Our Patient Experience (PGFusion) application will be undergoing scheduled maintenance from 8:00 pm - 10:00 pm ET on Thursday, August 20th. There is no downtime expected, however users may experience intermittent connection issues if working in the PGFusion application during this time.
Posted on Jul 16, 2026 - 18:28 UTC

iRound Monthly System Maintenance - August 22nd Aug 22, 2026 22:00 - Aug 23, 2026 02:00 UTC

The next Press Ganey system maintenance will take place on Saturday, August 22, 2026 from approximately 6-10 pm ET.

During the scheduled downtime window, iRound will be unavailable to collect or view data. For clients sending HL7 messages, these messages will queue and begin processing once iRound is back online.
Posted on Aug 05, 2026 - 17:49 UTC

Aug 11, 2026

No incidents reported today.

Aug 10, 2026

HRP (NextPlane) Performance Degradation.
Resolved - This incident is confirmed to be resolved.
Aug 10, 14:49 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 10, 14:37 UTC
Investigating - We are currently experiencing performance issues with the HRP site. Our development team is actively investigating the matter and working to restore normal performance as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.
Aug 10, 14:29 UTC

Aug 9, 2026

No incidents reported.

Aug 8, 2026

HX Platform Scheduled Maintenance - Saturday August 8th at 3 am EDT
Completed - The scheduled maintenance has been completed.
Aug 8, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 07:00 UTC
Scheduled - Our HX Platform will be undergoing maintenance on Saturday, August 8th between 3 AM and 11 AM EDT.

There is no downtime expected however the applications listed below may experience some intermittent performance degradation during the maintenance window.

* iRound
* Foundations
* Employee Experience Dashboards
* Member Experience Dashboards
* Action Management
* Post Discharge Calls
* Patient Journey
* Community Advisor
Jul 8, 14:47 UTC

Aug 7, 2026

Brand Experience - Legacy DataManager SSO Issue
Resolved - This incident has been resolved. Users are able to access the Legacy DataManager application.
Aug 7, 21:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 7, 20:46 UTC
Investigating - We are experiencing an issue with our Legacy DataManager application. When users attempt to login to these legacy DataManager instances they experience a 500 Error. Our Engineering team is investigating and working towards a resolution. This does not impact users on the new version of DataManager.
Aug 7, 19:38 UTC
HRP (NextPlane) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 7, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 03:00 UTC
Scheduled - We want to clarify an issue regarding the Press Ganey status page notification that was sent this morning at approximately 5:00 a.m. The email incorrectly indicated that the HRP scheduled maintenance was already in progress.

Please note that this notification was sent in error. The scheduled maintenance window has not changed and is still planned for:
Thursday, August 6, 2026
11:00 p.m. to 4:00 a.m. Eastern Standard Time (EST)

We apologize for any confusion the incorrect notification may have caused. Please continue to plan around the originally scheduled maintenance window this evening.

Thank you for your understanding!
Aug 6, 13:45 UTC

Aug 6, 2026

Crowdsourcing Outage
Resolved - Our technical team has implemented a fix and the issue is resolved. Users are able to access the Crowdsourcing application again.
Aug 6, 16:17 UTC
Update - We are continuing to investigate this issue.
Aug 6, 15:34 UTC
Investigating - We are currently experiencing an outage with our Crowdsourcing application. Users are currently unable to access the platform. Our technical teams are investigating the issue.
Aug 6, 14:27 UTC
iRound release on August 6, 2026
Completed - The scheduled maintenance has been completed.
Aug 6, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 07:00 UTC
Scheduled - iRound's next product upgrade will take place on Thursday, August 6th, between 3 and 5am ET. During this scheduled downtime, users will not be able to access iRound to collect or view data. All HL7 ADT Messages will queue during this time and will process in the order received when iRound is back online.
Jun 26, 13:27 UTC

Aug 5, 2026

No incidents reported.

Aug 4, 2026

NDNQI site technical issues.
Resolved - We have confirmed the fix was successful. The issues with the NDNQI website have been resolved.
Aug 4, 22:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 4, 22:17 UTC
Update - We are continuing to investigate this issue. This issue is also impacting users attempting to complete the RN Survey.
Aug 4, 21:08 UTC
Investigating - Users are experiencing a variety of errors such as 'Failed to route to the requested page' , 'Service Responded with an error - Unknown Error' when submitting data and running reports.
Aug 4, 20:35 UTC

Aug 3, 2026

Brand Experience - DataManager Outage
Resolved - Our engineering teams implemented a fix this morning and DataManager has been operating normally as of around 9:30 am EDT.
Aug 3, 17:35 UTC
Investigating - We are currently experiencing an issue with the DataManager feature in our Brand Experience application. DataManager is showing "HTTP Error 500.30 - ASP.NET Core app failed to start" when trying to access. This appears to affecting all clients not on the legacy version on DataManager. Our engineering team is currently investigating the issue and working towards a resolution as soon as possible.
Aug 3, 13:02 UTC

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

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