Identified - Bing Places partners have reported widespread delays affecting both performance data reporting and profile publishing. Microsoft is actively working on a fix, and we are closely monitoring the situation. We’ll provide updates as soon as normal operations resume. If you have any questions, please contact your advisor for assistance.
Jan 13, 2026 - 16:32 UTC
Jan 13, 2026 - 16:32 UTC
About This Site
Welcome to the Press Ganey Platform Status Center. We continually monitor the availability and performance of our products and are committed to providing you with transparent, specific, and timely information. Bookmark this page to view the current status of the services listed below.
If you are having problems with a Press Ganey platform and there are no active incidents posted here, please contact our client support team for questions or assistance at Phone: +1-855-871-5226 or Email: clientsupportdesk@pressganey.com.
Disclaimer: While we strive to provide the most up-to-date information, please be aware that there may be a delay between system events and their reflection on this status page.
Clinical Excellence
Operational
NDNQI
Operational
Nursing Excellence
Operational
Quality Performer
Operational
Consumer Experience
Operational
Campaigns
Operational
DataManager
Operational
Directories
Operational
Listings
Operational
Reputation
Operational
Review Publishing
Operational
Transparency
Operational
HX Platform
Operational
HX Action Management for PX
Operational
HX Foundations
Operational
Patient Journey
Operational
Member Experience
Operational
Client Service Center
Operational
Experience Explorer
Operational
SPH Analytics Client Portal
Operational
SPH Analytics Edge Perception
Operational
SPH Analytics HRA Hub
Operational
SPH Analytics Upload Tool
Operational
HX Dashboards
Operational
Patient Experience
Operational
iRound
Operational
NarrativeDx
Operational
PGFusion
Operational
PGFusion Dashboards
Operational
PGFusion Query Tool
Operational
Post-Discharge Calls
Operational
User Access Management
Operational
PGFusion - Survey Utilities
Operational
PGFusion - Completed Surveys
Operational
PGFusion - NPS Dashboard
Operational
eSurvey Website
Operational
Safety & High Reliability
Operational
High Reliability Platform
Operational
Employee Experience
Operational
Employee Experience
Operational
HL7 Interface
Operational
HL7 Interface
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
iRound Monthly System Maintenance - February 28th Feb 28, 2026 23:00 - Mar 1, 2026 03:00 UTC
The next Press Ganey system maintenance will take place on Saturday, February 28, 2026 from approximately 6-10 pm ET.
During the scheduled downtime window, iRound will be unavailable to collect or view data. For clients sending HL7 messages, these messages will queue and begin processing once iRound is back online.
Posted on Jan 30, 2026 - 19:26 UTC
During the scheduled downtime window, iRound will be unavailable to collect or view data. For clients sending HL7 messages, these messages will queue and begin processing once iRound is back online.
Posted on Jan 30, 2026 - 19:26 UTC
iRound release on March 5, 2026 Mar 5, 2026 08:00-10:00 UTC
Update -
Please note that the iRound release schedule for March and April has been updated. The next iRound release will now be on March 5th and the release originally scheduled for April 9th will now take place on March 26th.
Feb 19, 2026 - 17:15 UTC
Feb 19, 2026 - 17:15 UTC
Scheduled -
iRound's next product upgrade will take place on Thursday, March 5th, between 3 and 5am ET. During this scheduled downtime, users will not be able to access iRound to collect or view data. All HL7 ADT Messages will queue during this time and will process in the order received when iRound is back online.
Feb 16, 2026 - 20:47 UTC
Feb 16, 2026 - 20:47 UTC
HX Platform Scheduled Maintenance - Sunday March 8th, 3 - 11 am EDT Mar 8, 2026 07:00-15:00 UTC
Our HX Platform will be undergoing scheduled maintenance on Sunday, March 8th between 3 AM and 11 AM EDT.
There is no downtime expected however the applications listed below may experience some performance degradation during the maintenance window.
iRound
Foundations
Employee Experience
Member Experience
Action Management
Patient Journey
Posted on Feb 02, 2026 - 16:46 UTC
There is no downtime expected however the applications listed below may experience some performance degradation during the maintenance window.
iRound
Foundations
Employee Experience
Member Experience
Action Management
Patient Journey
Posted on Feb 02, 2026 - 16:46 UTC
iRound release on March 26, 2026 Mar 26, 2026 07:00-09:00 UTC
iRound's next product upgrade will take place on Thursday, March 26th, between 3 and 5am ET. During this scheduled downtime, users will not be able to access iRound to collect or view data. All HL7 ADT Messages will queue during this time and will process in the order received when iRound is back online.
Posted on Feb 19, 2026 - 18:35 UTC
Posted on Feb 19, 2026 - 18:35 UTC