Transparency Approval Interface Outage

Incident Report for Press Ganey

Resolved

Our technical teams have resolved this issue. The Transparency interface is performing normally.
Posted Oct 27, 2025 - 18:38 UTC

Investigating

The BX Transparency approval interface is down. Our technical teams are currently working with AWS Support to investigate the issue. Clients using Transparency APIs or widgets to power their own sites are not impacted.
Posted Oct 27, 2025 - 18:28 UTC
This incident affected: Consumer Experience (Transparency).